Refund policy
Return and Refund Policy
Last updated: October 30, 2026
Thank you for shopping with La Petite Soirée. This policy explains how returns, refunds, cancellations, and support work for our digital products.
1. Digital Products
We sell digital downloads and Canva-based products (including templates and Canva template links). Because these products are delivered electronically and can’t be “returned” once accessed or downloaded, we do not accept physical returns and do not offer refunds for change of mind. This includes buying the wrong product, no longer needing it, or not liking the design or style, as long as the product was delivered as described.
Please review each product description, preview images, and any compatibility requirements (for example, a free or paid Canva account) before purchasing.
2. Problems With Your Order
If your order has a problem, we want to fix it. Problems include:
- Missing files or a delivery email that never arrived
- A download link or Canva template link that doesn’t work or is inaccessible
- Corrupted or unopenable files
- Files that differ from what was described in the product listing
Please email lpsparties@gmail.com and include:
- Your order number
- The email address and/or customer name used at checkout
- A description of the problem, with screenshots if possible
We will review your message and respond as soon as we can.
3. How We Resolve Problems
Step 1: Resolution. Our first response will be to troubleshoot the issue with you, resend your access or download link, or provide the correct file. Most problems are resolved this way.
Step 2: Refund if we can’t fix it. If we are unable to resolve the issue within a reasonable time, or the product is materially different from its description and we can’t supply a correct version, we will issue a refund to your original payment method.
Refunds don’t apply where the issue is caused by something outside our control, such as device or software incompatibility that was clearly described in the listing, or not having the required Canva account.
4. Cancellations
Digital orders are fulfilled automatically and usually immediately, so orders can’t be cancelled once the files or access links have been delivered. If you need to cancel an order that hasn’t been delivered yet, email us right away with your order number and we’ll do our best to cancel it and refund you.
5. Duplicate Purchases
If you accidentally purchase the same product more than once, email us with with your order numbers, name and email address. We’ll refund the duplicate order, provided the duplicate files or links haven’t been downloaded or accessed.
6. Refund Processing
Approved refunds are issued to your original payment method. The time it takes for the refund to appear depends on your bank or payment provider.
7. Your Legal Rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws, including any right to a remedy where a product is faulty, not as described, or not delivered. Where those laws give you a right to a refund or other remedy, we will honour it.
8. Payment Disputes
If you have a concern with your order, please contact us first at lpsparties@gmail.com so we can resolve it quickly before you open a dispute with your bank or card provider.
9. Contact Us
La Petite Soirée
Email: lpsparties@gmail.com